Customer Service
OFFICE HOURS
Monday through Friday from 8:00 am to 5:00 pm
Office is closed on Saturday and Sunday.
CALL: 937-440-5654 (During Office Hours Only)
OFFICE CLOSED
New Year’s Day
Martin Luther King Day
President’s Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Veteran’s Day
Thanksgiving Day
Christmas Day
Nonpayment Fee: $35.00
Premise Visit Fee: $25.00
NSF Check Fee: $35.00
Swimming Pool Sewer Credit: $30.00
Sod Watering Credit: $20.00
AFTER HOUR PAYMENTS
We have a 24 hour night deposit box located on the east side of the Miami County Safety Building at 201 West Main Street.
Also, we have a deposit box located on the right hand side of the door at the Sanitary Engineering Office. This box is only accessible Monday through Friday 6:30 am to 6:00 pm and on Saturday 7:00 am until 2:30 pm.
ONLINE PAYMENTS
We are not set up to receive electronic payments. Any payment paid online goes through a bank's Payment Processing Center who physically sends the Sanitary Engineering Department a check. This process can take 10 to 14 days.