FAQs
Water Service:
- Where does my water come from?
- Why is my water discolored?
- Why does the water pressure change in my home?
- Should I consider a water softener?
- How often are meters checked or changed out?
Sewer Problems and Water Line Leaks
- Who do I call if I experience a water leak?
- Who do I call if I find a water main break or a fire hydrant leaking?
- Who do I call if I see a sewer overflow from a manhole?
- Who do I call if there is a sewer backup in my home?
Water Service:
Where does my water come from?
Miami County Sanitary Engineering purchases its water from several agencies. Our water comes from Water Treatment plants located in Troy, Tipp City, Huber Heights and Clark County. The water is then distributed through water mains owned and maintained by Miami County. You can call our office at 937-440-5654 and we can give you more details of your service area.
Why is my water discolored?
Water in your area may be discolored due to a disruption in the water system such as a water main break or fire. Water flow is increased and may dislodge minerals that have accumulated in the pipes over time. The most common mineral is iron which causes water to appear yellow to brown in color. If you should experience this in your home, give the system time to settle down and then check it every half hour by running water into a sink or bath tub. If the discoloration continues please refrain from doing laundry. If you were doing laundry while the discoloration appeared then do not dry these clothes. Leave the laundry wet and purchase a product such as Iron-out and rewash the clothes as directed.
Why does the water pressure change in my home?
Water pressure fluctuation in your home may change time to time due to pressure changes in our distribution system. Factors that may cause pressure changes may include but are not limited to where your home is in relationship to the distribution system, the air temperature, the type of material, size, and condition of your water service (the pipe from the main to your home), and whether or not there are any leaks at your property or in our mains.
Should I consider a water softener?
Miami County purchases treated water that is softened in most cases to less then 14 grains per gallon. The majority of our customers choose not to soften their water any further. It is the customer's choice whether they want the added cost to soften their water further.
How often are meters checked or changed out?
Meters are checked periodically for accuracy and, if needed, the meter is changed out (replaced). If it is found that a meter is 10 years old during a routine audit or customer complaint, then the meter is changed out. Over time meters slow down due to wear or build up, therefore becoming less accurate.
Sewer Problems and Water Line Leaks
Who do I call if I experience a water leak?
Miami County Sanitary Engineering is responsible for the installation, maintenance, inspection and repair of all water mains and service lines to the curb stop or meter pit. If a leak is found in these areas then the responsibility to repair or replace is Miami County’s at no cost to the customer.
From the curb stop or meter pit to the home and all piping inside the home is the responsibility of the homeowner. If a leak is experienced in this area then it is the responsibility of the home owner to repair or replace the leaking pipe. It is also the homeowner’s responsibility to protect inside meters from freezing or other damage.
Homeowners or renters should be aware of where their water shut off is inside their home or apartment. If a leak occurs then the water can be shut off fairly quickly until the problem is fixed. If a shut off is unavailable, then call our Customer Service Department to have a County Technician come out and shut water off at the curb stop or at the meter set. Refer after hour calls to 911.
Who do I call if I find a water main break or a fire hydrant leaking?
If a water main or fire hydrant is found to be leaking then please call our Customer Service Office at 937-440-5654 between the hours of 8:00 a.m. to 5:00 p.m. weekdays. Please call 911 if a leak is found after office hours and weekends. Please give as much information as possible for the location of the leak.
Who do I call if I see a sewer overflow from a manhole?
If a sewer overflow from a manhole is found then please call our Customer Service Office at
937-440-5654 between the hours of 8:00 am to 5:00 pm weekdays. Please call 911 if the overflow is found after office hours or on weekends. Please give as much information as possible for the location of the overflow.